Do you have a cyberbullying or digital safety concern?
The UK Safer Internet Centre has been co-funded by the European Commission to provide a Helpline for all professionals working with children and young people in the UK with any online safety issues they may face themselves, or with children in their care. We provide support with all aspects of digital and online issues. In addition, the Helpline aims to resolve issues professionals face about themselves, such as protecting professional identity and reputation.
We work directly with a number of industry partners to resolve more complex issues and these may take longer to fully resolve. Helpline staff will keep service users updated throughout the process.
We are primarily a signposting, advice, and mediation service, so any urgent risk to children should be dealt with via normal safeguarding procedures.
Due to the nature of the service, confidentiality cannot be guaranteed, although we will endeavour to protect anonymity where possible and will discuss beforehand if we need to share information with other relevant agencies.
The Helpline can be emailed at any time, and these will be responded to during our normal working hours.