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Safer Internet Centre

Do you have a cyberbullying or digital safety concern? 0844 381 4772

Professionals Online Safety Helpline

Contact us with your online safety concerns

Email or call 0344 381 4772* Monday to Friday: 10am-4pm

*Calls cost the same as standard landline starting '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0345 numbers will also be included.

Professionals Online Safety Helpline


Are you a professional working with children and young people?

The Professionals Online Safety Helpline was set up in 2011 to help the children’s workforce with online safety issues. To raise awareness we have produced a new video to introduce the service:



Who we support

We support all professionals working with children and young people - teachers, social workers, doctors, police, coaches, foster carers, youth workers and so on. 

What we can help with

The team can help with any online safety issues - privacy, online reputation, gaming, grooming, cyberbullying, sexting, inappropriate behaviour on social media and so on. As the only helpline in the UK solely dedicated to supporting the children’s workforce, POSH are unique in their relationships within industry- having direct channels to escalate concerns to social media companies and many websites. The helpline is available to call or email Monday to Friday 10am - 4pm. 

Do you have a cyberbullying or digital safety concern?

The UK Safer Internet Centre has been co-funded by the European Commission to provide a Helpline for all professionals working with children and young people in the UK with any online safety issues they may face themselves, or with children in their care. We provide support with all aspects of digital and online issues. In addition, the Helpline aims to resolve issues professionals face about themselves, such as protecting professional identity and reputation.

We work directly with a number of industry partners to resolve more complex issues and these may take longer to fully resolve. Helpline staff will keep service users updated throughout the process.

We are primarily a signposting, advice, and mediation service, so any urgent risk to children should be dealt with via normal safeguarding procedures.

Due to the nature of the service, confidentiality cannot be guaranteed, although we will endeavour to protect anonymity where possible and will discuss beforehand if we need to share information with other relevant agencies.

The Helpline can be emailed at any time, and these will be responded to during our normal working hours.