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Safer Internet Centre

Do you have a cyberbullying or digital safety concern?

helpline@saferinternet.org.uk 0844 381 4772

Need help?

If you need help there are a number of organisations that can help.

Also see our Advice and Resources section for more information and advice about internet safety issues.

Reporting

Reporting on social media

Find out more about how to report on the most popular social media apps in our safety tools guide

Grooming or other illegal behaviour:

If you want to report someone who is behaving suspiciously online towards a child, you should in an emergency contact the emergency services by calling 999, or otherwise make a report to CEOP, the Child Exploitation Online Protection Centre, see www.ceop.gov.uk.

Criminal content online:

Child sexual abuse images: If you stumble across criminal content online, you should report this to the Internet Watch Foundation at www.iwf.org.uk/report. Criminal content in the UK includes child sexual abuse images, criminally obscene adult content as well as non-photographic child sexual abuse images. 

Online terrorism: You can report terrorism related content to the police’s Counter Terrorism Internet Referral Unit at www.gov.uk/report-terrorism.

Hate speech: Online content which incites hatred on the grounds of race, religion, disability, sexual orientation or gender should be reported to True Vision at www.report-it.org.uk.

Reporting scams:  

If you have been ‘scammed, ripped off or conned’ you can report to Action Fraud online or on 0300 1232040. It is a 24/7 service This service is run by the City of London Police.      

Getting help/ advice: for young people

ChildLine:

A free confidential 24/7 helpline for children and young people. You can call 0800 1111 or chat online at www.childline.org.uk ChildLine is run by the NSPCC.

The Mix:

A free confidential helpline for young people under 25, open 11am-11pm every day. Tel 0808 808 4994 or chat online at The Mix - Essential support for under 25s

Getting help/ advice: for parents

Family Lives:

Charity providing help and support in all aspects of family life. They have a 24/7 free Parentline on 0808 8002222, or visit www.familylives.org.uk

O2 & NSPCC online safety helpline

For technical advice, from setting up privacy settings or parental controls, call the O2 and NSPCC online safety helpline on 0808 800 5002.

Getting help/advice: for professionals working with children

Professionals online safety helpline:

Helpline operated by the UK Safer Internet Centre offering professionals who work with children across the UK support, advice and mediation with online safety issues. The helpline can be contacted by email: helpline@saferinternet.org.uk or telephone on 0844 3814772 (calls on this number are charged at local call rate).

School Employee Unions and Professional Associations:

Details of these can be found on p7 of Childnet's cyberbullying guidance document

Teacher Support Network:

See teachersupport.info
England: 0800 0562561 
Scotland: 0800 5642270 
Wales: 0800 0855088

Department for Education - extremism helpline

The Department for Education has set up a helpline for teachers who have questions and/or concerns about extremism.

Teachers can call: 0207 340 7264 or email: Counter.extremism@education.gov.uk

Helpline

The Professionals Online Safety Helpline is a unique service for all professionals working with children and young people in the UK with any online safety issues they may face themselves, or with children in their care.

Hotline

The Internet Watch Foundation is an anonymous and safe place to report online child sexual abuse imagery and videos, wherever they are found in the world.