Helpline

Do you have a cyberbullying or digital safety concern?

The Safer Internet Centre has been co-funded by the European Commission to provide a Helpline for professionals working with children and young people in the UK with any online safety issues they may face themselves or with children in their care. We provide support with all aspects of digital and online issues such as those which occur on social networking sites, cyber-bullying, sexting, online gaming and child protection online. The Helpline aims to resolve issues professionals face about themselves, such as protecting professional identity and reputation, as well as young people in relation to online safety.

Where possible, queries will be responded to within 3 hours (during the office opening hours). We work directly with a number of industry partners to resolve more complex issues and these may take longer to fully resolve. Helpline staff will keep service users updated throughout the process.

It is primarily a signposting, advice, and mediation service, any urgent risk to children should be dealt with via normal safeguarding procedures.

Due to the nature of the service, confidentiality cannot be guaranteed, we will endeavour to protect anonymity where possible and will discuss beforehand if we need to share information with other relevant agencies.

We are open Monday to Friday, 10am to 4pm. The Helpline can be emailed at any time, and these will be responded to during our normal working hours.

Support the Helpline

The Professionals Online Safety Helpline operates with a very limited “not for profit” budget. Your support could help us produce new resources, and to reach out to Professionals like you who need our expertise and support. Together we can really make a difference, every penny counts.

We are also seeking Corporate sponsors. If you feel you can help please contact us for a further discussion.

We are regularly asked by the Media whether any of our clients would be willing to talk about their experience. We appreciate that in many cases, the issues you come to us with are very challenging however by talking to the media about your issue, you may help to raise awareness of the issues, and reach out to people who otherwise may feel isolated in dealing with their problem.

If you are interested in helping raise awareness in this way, please contact us for an informal chat.